Shipping destinations The Lowitja Institute ships goods Australia-wide and internationally. Transaction currency All transactions are processed in Australia Dollars (AUD). Pricing policy All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling. Some of our publications carry a nominal charge only. All shipping charges are calculated in the shopping cart. Total costs of the goods and services Total costs are displayed in the shopping cart and include all taxes and handling charges. Customer service policy The Lowitja Institute is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund. Refund/return policy Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where items are faulty, have been wrongly described, or are different from what you purchased on the website. Consumer data policy Privacy Policy